Pharmacy benefits exist to help people.
That sounds obvious, but somewhere along the way, the industry lost sight of it.
Members call for help and end up on hold, transferred between departments, or handed off to someone who can’t actually solve their problem.
It’s frustrating, and it’s become normal.
At DisclosedRx, we saw that trend and chose a different path.
People, Not Process
When a member calls us, a real person answers.
No phone tree, no hold music, no transfers to someone who doesn’t have the information they need.
Our prescription navigators are U.S.-based, trained in pharmacy benefits, and ready to solve problems from the first conversation.
That’s the experience we’ve built, and it’s the standard we hold ourselves to every single day.
This matters because pharmacy decisions aren’t abstract. They affect real people, real families, and real household budgets.
A parent trying to fill a child’s specialty medication shouldn’t have to fight their benefits to do it. A member managing a chronic condition shouldn’t spend their lunch break on the phone chasing an answer.
They deserve actual help, and that’s what we provide.
Keeping Everything Under One Roof
One of the ways we protect the member experience is by keeping cost containment programs in-house rather than carving them out to third-party vendors.
When everything is managed internally, we have more control over outcomes and more visibility into the data.
Members aren’t handed off between systems, and their information isn’t passed between vendors. It stays with us, where it belongs.
This approach also allows our prescription navigators to have honest, complete conversations with members about their options, because they have access to everything they need.
When members understand what something costs and what alternatives exist, they can make better decisions.
That kind of clarity is only possible when you operate with Full Disclosure.
Programs That Reflect Our Priorities
Our Member Service model shapes how we design every program we offer.
Specialty medications represent roughly 45% of plan spend, while only 1–2% of members use them. That’s a significant cost carried by a small number of people, often those managing serious conditions.
Our Enhanced Specialty Cost Control programs address this directly. In many cases, members pay nothing out of pocket while plans save up to 75% per fill.
That’s not a workaround. It’s what happens when a PBM actually advocates for the people it serves.
Our Savings Programs work the same way, routing medications through the most cost-effective channels before costs ever reach the plan.
Members get their medications. Plans spend less. No one has to choose between the two.
What This Means for Your Organization
When Member Service works the way it should, the benefits extend beyond individual members.
HR teams spend less time fielding complaints. Brokers spend more time on strategy and less time troubleshooting.
Organizations get better outcomes without absorbing unnecessary costs.
As The Fiduciary and Fully Disclosed PBM®, we are contractually obligated to act in our clients’ best interests. That commitment runs through everything, including how we treat the people who depend on the plans we manage.
Great Member Service isn’t a feature. It’s the foundation.